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FAQ

GETTING STARTED

Home Automation is the term used to automate homes making them smart. It involves either controlling and automating the lighting, HVAC devices like air-conditioning and home appliances like refrigerator or providing better security through surveillance, secured access to homes, hazard detection, etc. Check out wikipedia for more info

ATOM8 provides two types of home automation. The first suite of products provide you automation and control on all types of electrical devices at home. Second suite of products helps you make your homes more secure. Check out our Products page for more details.

Yes, it fits in most of the existing Indian homes seamlessly.

In most of the homes, there is no re-wiring required. ATOM8 products work on majorly wireless technologies and does not need change in electrical re-wiring at home. It is designed to make lives easier

PRODUCT FUNCTIONALITIES

Please refer to the Products section to know about our offerings and new upcoming products

We provide all the components and a setup guide needed with the device to help you install and setup ATOM8 yourself.

It works seamlessly on Lighting, Fan, TV, Washing Machine, Microwave, Geyser an all your other Home Appliances.

Yes, you can switch on or off any device through right set of ATOM8.

You need a Wi-Fi router setup to control ATOM8 devices. You do not need active internet connection to control ATOM8 devices from inside the home. Though, you need active internet connection to control them from outside home.

ATOM8 defends majorly on wireless technologies likes Wi-Fi and Bluetooth to stay connected to you.

ATOM8 uses wireless technologies which are thoroughly certified for home usage.

You will still be able to control the devices from inside your home

You will not be able to control devices from ATOM8 app, but you will be able to control them using physical switches

ATOM8 provides an user-intuitive app and easy to setup steps to help you enjoy all the functionalities we provide. In case you need any help using it, you can always reach out to our support team which is available 24*7.

ATOM8 would not give you the exact electricity bill. It will only provide you trends on electricity usage by specific devices that ATOM8 controls.

Over-the-air is a technology which helps ATOM8 upgrade your ATOM8 system as and when we build more useful and cool features, you would get them free of cost with no re-installation or physical setup.

Anybody who is authorized by you and has the ATOM8 app.

Our system provides an admin role who can control all ATOM8 devices and give permissions to control ATOM8 as a user role. User role can also control ATOM8 devices but cannot authorize any one else for device usage.

With ATOM8’s artificial intelligence system, you are notified about high electricity using devices and recommendations to cut down on them. All you need is to follow them.

INSTALLATIONS AND SUPPORT

Yes, but we recommend you to seek electrician’s help to set it up. Don’t worry, we offer FREE installation.

Contact our support team to find out your nearest Atom8 Technician.

We provide FREE installation. You don’t have to pay anything.

Our app is super intuitive to help you setup ATOM8 devices without any confusion within few minutes.

Call us on our support number and we will replace the module within 24 hours.

We provide free 30 Days money back guarantee for all our products; No questions asked. Please refer to our Support page or the setup guide provided with the ATOM8 device for more details.

Call us as our support number ASAP and we will provide you support within 24 hours.

We provide free support within 12 months of installation. Post that support is chargeable based on the specific support needs.

Call your wifi provider and for more assistance call our support number ASAP and we will provide you support within 24 hours.

The ATOM8 devices will not function while the electricity is not present. While the electricity is back, ATOM8 takes less than a minute to get back to function with the exact state it was in before electricity cut.

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